Ben Hall Carlson Gracie Jiu-Jitsu Academy Melbourne ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through this website, how we use it, and your rights under the Australian Privacy Principles (Privacy Act 1988 (Cth)).

Information we collect

We collect personal information you give us directly, such as when you book a free trial, enquire about classes, or contact us by phone or email. This may include your name, email address, phone number, and any details you choose to share about your BJJ experience, preferred class times, or questions (for example, in the free trial form).

We also collect limited technical information automatically when you browse the site, such as pages visited, device and browser type, and general location, via the analytics and advertising tools described below.

How we use your information

To respond to enquiries and free trial bookings, and to contact you about scheduling a class.
To manage your membership if you join the academy.
To send relevant updates about classes, timetable changes, or promotions, where you haven't opted out.
To understand how visitors use our website and improve it.

Who we share it with

We don't sell your personal information. We share it only with the service providers that help us run the academy and this website:

HighLevel (GoHighLevel): our customer relationship management (CRM) platform, used to store enquiry and trial booking details and follow up with you.
Google Analytics (GA4) and Meta Pixel: used to understand website traffic and measure the performance of our advertising, including on Google and Facebook/Instagram.
Netlify: our website hosting provider.

These providers may process information outside Australia. We only share what's needed for them to provide their service to us.

Cookies and tracking

This site uses cookies from Google Analytics and Meta Pixel to measure site usage and ad performance. You can control or disable cookies through your browser settings at any time; doing so may affect how the site behaves but won't stop you from browsing or contacting us.

Data security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, including relying on the security measures built into the third-party platforms listed above.

Access and correction

You can ask us what personal information we hold about you, request a correction, or ask us to delete it, subject to any legal obligations we have to retain records. Contact us using the details below.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Contact us

Questions about this policy or your personal information can be sent to info@graciejiujitsu.com.au or 0411 616 814.